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I'm locked out of my module

Don't worry, it's only temporary

For each assessment module, you are given three attempts to achieve 100% and then the module is locked automatically by the learning management system for 24 hours. This provides you with an opportunity to take a breath, review your answers and ask us for help if you need it.

The module is unlocked automatically after 24 hours. You then have three further attempts. This process is repeated until you pass. We do not charge anything extra to unlock your assessments. It's just part of the process in helping you succeed.

You will find the Knowledge Base article Reviewing assessment results useful to review the answers yourself.

IMPORTANT NOTE: It's important to remember that if you don't pass an assessment, you need to exit the module, review your results and then re-sit the assessment.

Do not click 'next module' or 'continue' as these options will not allow you to progress (this is a common mistake).  This information is available in your Orientation module, and it's always handy to review when needed as a quick navigation refresher.

If you require any extra assistance, please contact us at the support page.